Privacy Statement

Divaco Benelux BV, located at Molenvliet 10, NL-3961 MV Wijk bij Duurstede, is responsible for processing personal data as stated in this privacy statement.

Contact details:

https://divaco.rent

Molenvliet 10

NL- 3961 MV Wijk bij Duurstede

+31 343 473700

Diderick van Veldhuysen is the Data Protection Officer of Divaco Benelux BV and can be reached via mail@divaco.com.

Personal data we process

Divaco Benelux BV processes your personal data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:
- First and last name
- Gender
- Address details
- Phone number
- Email address
- IP address
- Other personal data that you actively provide, for example, by creating a profile on this website, in correspondence, and by phone
- Location data
- Data about your activities on our website
- Data about your browsing behavior across different websites (e.g., because this company is part of an advertising network)
- Internet browser and device type

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to prevent data collection without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at mail@divaco.com, and we will delete this information.

Purpose and legal basis for processing personal data

Divaco Benelux BV processes your personal data for the following purposes:
- To call or email you if necessary to carry out our services
- To deliver goods and services to you
- Divaco Benelux BV analyzes your behavior on the website to improve the website and tailor the product and service offerings to your preferences.
- Divaco Benelux BV tracks your browsing behavior across different websites to tailor our products and services to your needs.

How long we store personal data

Divaco Benelux BV does not store your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

Contact details (name, address, phone number, email address)
Retention period: 1 to 2 years after the last contact, unless legally required longer.

Customer data (order history, invoices, payment details)
Retention period: 7 years (in accordance with tax retention obligations in the Netherlands).

Website user data (IP address, cookies, analytical data)
Retention period: 6 months to 2 years, depending on the purpose (e.g., Google Analytics default 14 months).

Sales and marketing data (quotes, communication with potential customers)
Retention period: 1 to 2 years after the last contact.

Complaint and dispute records
Retention period: 5 years after resolution of the complaint or dispute.

Sharing personal data with third parties

Divaco Benelux BV does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Divaco Benelux BV remains responsible for these processing activities.

Cookies or similar technologies we use

Divaco Benelux BV uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your computer, tablet, or smartphone browser when you first visit this website. Divaco Benelux BV uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to make the website function properly and to optimize it. Additionally, we place cookies that track your browsing behavior to offer customized content and advertisements.

During your first visit to our website, we informed you about these cookies and asked for your permission to place them.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all previously stored information via your browser settings.

Viewing, modifying, or deleting data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Divaco Benelux BV, and you have the right to data portability. This means that you can request us to send the personal data we hold about you to you or another organization of your choice.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to mail@divaco.com.

To ensure that the request was made by you, we ask you to send a copy of your ID with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Divaco Benelux BV also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgege...

How we secure personal data

Divaco Benelux BV takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you suspect that your data is not properly secured or there are indications of misuse, please contact our customer service or via mail@divaco.com
- Security software, such as a virus scanner and firewall.
- TLS (formerly SSL) We send your data via a secure internet connection. You can recognize this by the 'https' in the address bar and the padlock icon in the address bar.
- DKIM, SPF, and DMARC are three internet standards we use to prevent you from receiving emails on our behalf that contain viruses, spam, or are intended to obtain personal (login) data.